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FAQ

Wax Melts

What is a wax melt?

Wax melts are scented pieces of wax. They come in various shapes and colours and, when placed into the well of a wax burner, will slowly melt and release the fragrance into the room. All of our wax melts are made using 100% plant-based soy wax and high quality fragrance oils.

You can shop our collections here.

How do I use a wax melt?

To use a wax melt, simply place a portion of wax into well of your wax burner. Light an unscented tea light and place into the bottom of the burner. This will melt the wax and allow the fragrance to be released into the room

Which kind of tea-light should I use?

We recommend using only unscented, four hour tea-lights. This is because the burner won't get too hot, and it will allow your wax burner time to cool down in between uses. The fragrance will also burn off more slowly than if using an eight hour tea-light.

Should I use a tea-light burner or an electric burner?

It is completely up to you. However, with an electric burner, you don't have the worry of having an open flame in your home; a great option if you have littles ones or pets!

We have a beautiful array of ceramic tea-light burners in our collection.

How do you remove the wax from a wax burner?

There are two different approaches we would suggest.

1. Light a tea-light and wait a couple of minutes. This will loosen the wax, and should allow for you to easily pop it out from the burner.

2. Light a tea-light and allow the wax to completely melt. Then use a cotton wool ball/pad to soak up the wax.

How do I know when to change the wax melt?

When you can no longer smell any fragrance! This varies based on a range of different variables; room size, burner size, the amount of wax in the burner etc. so there's not a one-size-fits-all answer for this one. You can also change your wax if the fragrance is still there - it's completely up to you!

Why is my wax melt smoking?

Do not be alarmed if you see a clear, smoky substance coming from the wax. This is simply the fragrance oil releasing the scent and slowly burning off.

How do I use your scoopable wax?

Our scoopable wax is really simple to use!

We use coconut oil to give the wax a softer texture and allow it to be scooped from the tin using a spoon (provided). This gives you the option to decide how much wax you'd like to put into your burner.

Our scoopable wax also make perfect gifts! You can shop the range here.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit Blossom & Ivy Botanicals - Create an Account and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@blossomandivybotanicals.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been cancelled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always email you to confirm the reason behind the cancellation and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@blossomandivybotanicals.co.uk we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

If you are quick to get in touch, we may be able to modify your order. Please email us at hello@blossomandivybotanicals.co.uk and we'll see what we can do!

When will my order arrive?

We are currently dispatching all orders within 1-3 business days of the order being placed, so delivery time is usually quite quick. Delivery does depend on which shipping class you have chosen (1st or 2nd class).

Royal Mail delivery time-frame:

1st class - (next working day)

2nd class - (2-3 working days)

Please note these delivery time-frames do not include our dispatch time-frame as mentioned above. It is also important to note that once handed over to our shipping courier, occassionally parcels do take longer to arrive.

Royal Mail only class a parcel as 'lost' after 10 working days. This is an unlikely situation, but parcels have been known to arrive on the 10th day before, so please do get in contact at hello@blossomandivybotanicals.co.uk after 10 workings days from your dispatch confirmation and we will look into this for you and find a solution.

What countries do you ship to?

At the moment, we just ship to the UK. However, if you are looking for wholesale prices, we do ship worldwide using Faire.

How much is shipping?

We currently offer four shipping options:

£2.50 - Anything that can fit into a letterbox parcel, 2nd class standard

£3.00 - Anything that can fit into a letterbox parcel, 1st class standard

£3.50 - Anything that has to be shipped as a small parcel, 2nd class standard

£4.50 - Anything that has to be shipped as a small parcel, 1st class standard

Can I track my order?

To keep our shipping charges low, we use standard shipping with Royal Mail. This doesn't allow us to provide tracking information. However, if you think your parcel may be lost, we might be able to get in touch with Royal Mail to find out more detailed tracking information. Please do get in touch at hello@blossomandivybotanicals.co.uk if you think this is the case.