Frequently Asked Questions
What is a wax melt?
Wax melts are scented pieces of wax. They come in various shapes and colours and, when placed into the well of a wax burner, will slowly melt and release the fragrance into the room. All of our wax melts are made using soy wax.
How do I use a wax melt?
To use a wax melt, simply place a portion of wax into well of your wax burner. Light an unscented tea light and place into the bottom of the burner. This will melt the wax and allow the fragrance to be released into the room.
Which scents do you have?
You can find our scent list here.
Which kind of tea-light should I use?
We recommend using only unscented, four hour tea-lights. This is because the burner won't get too hot, and it will allow your wax burner time to cool down in between uses. The fragrance will also burn off more slowly than if using an eight hour tea-light.
Should I use a tea-light burner or an electric burner?
It is completely up to you! However, with an electric burner, you don't have the worry of having an open flame in your home.
How do you remove wax melts from a burner?
There are two different approaches we would suggest.
1. Light a tea-light and wait a couple of minutes. This will loosen the wax, and should allow for you to easily pop it out from the burner.
2. Light a tea-light and allow the wax to completely melt. Then use a cotton wool ball/pad to soak up the wax.
Why is my wax melt smoking?
Do not be alarmed if you see a clear, smoky substance coming from the wax. This is simply the fragrance oil releasing the scent and slowly burning off.
How long does delivery take?
All orders are despatched within 3-5 days of receiving the order. However, in busy periods this may be liable to change. Please see our Shipping & Returns Policy for an updated time-frame.
How will I know when my order has been dispatched?
You shall receive a dispatch email as confirmation.
Which postage options are available?
We currently only order Royal Mail 2nd class postage.
What is your loyalty programme?
On our homepage, you will find a button with a present icon in the bottom left hand corner. If you click on this and sign up to our reward programme, you can earn 'petals' through following us on social media and purchasing our products. These petals will add up over time and reward you with money off your future orders.
Do you offer wholesale?
We are open to wholesale, but it will depend on the nature of the order. Please contact us at firstname.lastname@example.org for more information.